Service Policy

 Mint Cleaning Services distinguishes between two types of clients, as each follows a different on-boarding and scheduling process.

New Clients

 All new clients are required to schedule an initial deep cleaning before recurring service can begin. This allows our team to properly assess the property and establish a baseline for ongoing maintenance.

A deposit equal to 25% of the total estimated service amount is required to secure the initial appointment. This deposit is applied toward the cost of service upon completion.

Recurring Clients

 A client becomes a recurring client once they schedule and complete a regular cleaning within 30 days of their initial deep cleaning. After that, recurring service is available weekly, bi-weekly, or monthly. If more than 30 days pass between cleanings, a new deep cleaning will be required before recurring service can resume.

Recurring clients are not required to pay a deposit for regular cleaning appointments. 

 Clients are responsible for ensuring access to the property at the scheduled appointment time. This includes providing accurate entry instructions, door codes, or keys prior to the appointment.

Appointments are confirmed once the required deposit is received (for new clients) or once the appointment is acknowledged in writing (for recurring clients). 

New Clients (Initial Deep Cleaning, Move-In, and Move-Out Cleaning)

• More than 24 hours before your appointment: your deposit will be applied to a rescheduled visit or refunded on request.
• Within 24 hours of your appointment, including same-day cancellations and no-shows: the 25% deposit is forfeited. No additional charge applies.  

Recurring Clients (Regular Cleaning)

• More than 24 hours before your appointment: no charge, and we're glad to reschedule at no cost.
• Within 24 hours of your appointment: a fee of 50% of the scheduled service amount applies.
• Same-day cancellations or no-shows: a fee of 100% of the scheduled service amount applies. 

 If our team arrives at the scheduled appointment and cannot access the property due to a locked door, incorrect entry instructions, unavailable keys, door codes, or no response from the client, the following applies:

• Our team will attempt to contact the client by phone upon arrival and will wait up to 15 minutes before leaving the property.
• New clients: the 25% deposit is forfeited.
• Recurring Clients: a lockout fee equal to 100% of the scheduled service amount will be charged.

Mint Cleaning Services reserves the right to waive or reduce cancellation or lockout fees in cases of verified emergencies or circumstances beyond the client's control. 

 Estimates are based on the information provided by the client and the visible conditions at the time of assessment. Final pricing may be adjusted if the property's condition, size, occupancy, or service requirements differ substantially from what was originally disclosed. The client will be notified of any pricing adjustment before service begins. 

 Your rate is based on the service frequency you choose when booking. More frequent visits are priced at a lower per-visit rate, because a home that's cleaned regularly needs less work each time.

If you skip a scheduled visit or reduce your frequency in a given month, the following visit may be priced higher to reflect the additional cleaning required. For example, if you're on a bi-weekly plan and skip one visit that month, the remaining visit will be charged at a higher rate, since more buildup accumulates between cleanings.

We'll notify you of any rate change before your next scheduled service. 

 Service times are estimates only and may vary based on the actual condition of the property. Mint Cleaning Services does not guarantee completion within a specific time-frame. 

 Payment is due upon completion of service unless a billing arrangement has been agreed upon in writing in advance. 

Accepted payment methods are credit card, Venmo, Zelle, cash and checks.

• Accounts with balances outstanding beyond 15 days will incur a late fee of 1.5% per month. 
• Accounts outstanding beyond 30 days may result in suspension of future services. 

 If you are not satisfied with any area of your cleaning, notify Mint Cleaning Services within 24 hours of service completion. We will return to address the area at no additional charge. This guarantee does not apply if the area in question was altered or re-cleaned by the client before notification.

This guarantee does not include requests for additional services that were not included in the original scope of work. 

 Any damage believed to be caused by our team must be reported within 24 hours of service completion. Mint Cleaning Services will not be held responsible for:

• Items of value not disclosed prior to service.
• Preexisting damage not documented before the appointment.
• Art, antiques, or fragile items not identified at the time of booking.

Mint Cleaning Services maintains a General Liability Insurance policy. A copy is available upon request. 

 Mint Cleaning Services reserves the right to cancel or reschedule appointments due to severe weather, staffing emergencies, or other unforeseen circumstances. In such cases, the client will be notified as soon as possible and the appointment will be rescheduled at no charge. Any deposit paid will be fully applied to the rescheduled appointment or refunded upon request. 

 By scheduling service with Mint Cleaning Services (whether by phone, email or text) the client confirms they have read and agree to these service policies.